Frequently Asked Questions
FAQs For REDEFINED Book
When will pre-orders begin?
Pre-orders for REDEFINED open on February 8th, 2025. Early birds will receive exclusive bonuses designed to jumpstart their transformation journey.
When will the book launch?
REDEFINED officially launches on March 1st, 2025. Pre-ordered books will begin shipping on this date.
What formats will be available?
REDEFINED will be available in hardcover and digital (ebook).
Shipping & Delivery
Where do you ship?
We ship to all 50 United States and most international destinations. International shipping rates and delivery times vary by location.
How will I know when my order ships?
You'll receive a confirmation email with tracking information as soon as your order ships. You can also track your order status through your account dashboard.
Returns & Refunds
What is your return policy?
We accept returns of physical books within 30 days of delivery if they are in original condition. Digital products, including ebooks and audiobooks, are non-refundable once accessed.
How do I initiate a return?
Log into your account or contact customer service
Provide your order number and reason for return
You'll receive a return shipping label (US orders only)
Ship the book back in secure packaging
Refund will be processed within 5-7 business days of receiving the return
What condition must returns be in?
Books must be in original, unused condition with no markings, highlights, or damage. All original packaging must be included.
Digital Products
How do I access my ebook?
After purchase, you'll receive an email with download instructions. Ebooks are compatible with most major e-readers and devices.
Can I share my digital copy?
Digital copies are for individual use only and cannot be shared or redistributed. Each purchase grants one user license.
Pre-Order Bonuses
What bonuses come with pre-orders?
Pre-order bonuses include:
Exclusive access to LaKeysha's "Strategy Over Survival" workshop
Digital workbook companion
Priority access to book launch events
When will I receive my pre-order bonuses?
Digital bonuses will be delivered to your email immediately after pre-order. Event access and physical bonuses will be coordinated closer to launch date.
Cancellations
Can I cancel my pre-order?
Yes, pre-orders can be cancelled anytime before March 1st, 2025, for a full refund.
How do I cancel my order?
Contact customer service with your order number and cancellation request. Refunds will be processed within 3-5 business days.
Support & Contact
How can I get help with my order?
Our customer service team is available:
Email: info@strategicbehaviorconsultants.com
Hours: Monday-Friday, 9am-5pm EST
What if I have questions about the content?
For questions about the book's content or LaKeysha's coaching programs, please visit our contact page or email info@strategicbehaviorconsultants.com.
International Orders
Do you ship internationally?
Yes, we ship to most international destinations. Shipping rates and delivery times vary by location.
Are there additional fees for international orders?
International orders may be subject to customs fees, import duties, or taxes determined by the destination country. These fees are the responsibility of the customer.
Privacy & Security
How is my payment information protected?
We use industry-standard SSL encryption to protect your payment information. We never store complete credit card numbers.
What information do you collect?
We collect only necessary information to process your order and provide customer service. See our Privacy Policy for complete details.
FAQ For Coach Key Accelerator Program, Private Coaching + Consulting Services
Booking & Cancellation Policies
How do I secure my spot?
Book through our online system
Space is limited and first-come, first-served
Cancellation & Rescheduling
24-hour notice required for cancellations
Replays are available for each session opportunity
Late arrivals may join in progress, but sessions will not be extended
Session Expectations
This Session Is:
Strategic group coaching environment
Collaborative learning opportunity
Platform for business growth insights
Chance to gain expert guidance
This Session Is Not:
Individual consulting session
Legal or financial advice
Technical training
Extended coaching program
Privacy & Security
How is my payment information protected?
We use industry-standard SSL encryption to protect your payment information. We never store complete credit card numbers.
What information do you collect?
We collect only necessary information to process your order and provide customer service. See our Privacy Policy for complete details.
Support & Contact
How can I get help with my order?
Our customer service team is available:
Email: info@strategicbehaviorconsultants.com
Hours: Monday-Friday, 9am-5pm EST
What if I have questions about the content?
For questions about the book's content or LaKeysha's coaching programs, please visit our contact page or email info@strategicbehaviorconsultants.com.